1. Overview
At Ideal Tech Global, we want every client to feel confident before a project moves into full development. For that reason, our process usually begins with understanding your requirements and preparing an initial UI design or design direction for review.
This Refund Policy explains how refunds are handled when a client is not satisfied, cancels after design approval, or cancels after the project has been completed.
2. Our Project Process
For most website projects, we first create and share a UI design or visual direction with the client. Once the design is reviewed and approved, we continue with development, integrations, content placement, responsiveness, testing, and launch-related work.
Because different amounts of work are completed at different stages, refund eligibility depends on the stage of the project at the time of cancellation.
3. Full Refund During Initial Stages
If you do not like the initial design direction, concept, or early-stage work before approving the UI design, you may request a full refund of the project amount paid to us.
This applies only when the project is still in its initial stage and the design has not been approved by the client. We may ask for brief feedback so we can understand what did not match your expectations, but your refund eligibility at this stage will not depend on whether you continue with us.
4. Cancellation After Design Approval
Once you approve the UI design, we treat that approval as permission to move into the next phase of the project. After design approval, our team may begin development, page building, responsive adjustments, form setup, integrations, optimization, and other agreed work.
If you cancel the project after approving the design, only a partial refund may be available. The refund amount will depend on the work already completed, time spent, resources allocated, approved milestones, and any third-party costs incurred for your project.
In this stage, the amount covering completed design work, planning, development work already started, and non-recoverable costs may be deducted before any refund is issued.
5. No Refund After Full Completion
If the project has been completed, delivered, or made ready for launch based on the agreed scope, refunds will not be available if you decide to cancel afterward.
A completed project includes work where the agreed pages, design, development, responsiveness, core functionality, and requested deliverables have been substantially finished or handed over for final review, launch, or use.
6. Third-Party Costs
Payments made for third-party services are non-refundable once purchased or activated. This may include domains, premium hosting, paid themes, plugins, apps, stock assets, software subscriptions, ecommerce platform charges, payment gateway charges, or other external tools required for the project.
7. Revision Requests Are Not Cancellations
If you are unhappy with a design or section, we encourage you to share feedback first. Revision rounds included in your plan or written agreement can be used to improve the work before any cancellation decision is made.
A refund request is treated separately from normal design revisions, content changes, layout adjustments, or feature refinements.
8. How to Request a Refund
To request a refund, contact us at info@idealtechglobal.com with your name, project details, payment information, and the reason for cancellation.
We will review the project stage, approved work, completed work, and eligible refund amount. If a refund is approved, we will share the refund amount and expected processing timeline in writing.
9. Processing Time
Approved refunds are usually processed within 7 to 14 business days. The actual time for the amount to reflect may depend on your bank, payment method, or payment provider.
10. Policy Updates
We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised date.
11. Contact Us
For refund questions or cancellation requests, contact Ideal Tech Global at info@idealtechglobal.com .
